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Director, Acquirer Relationships

We are a group of passionate individuals working towards making TouchBistro the #1 global POS product. We are all about ownership, giving each member the tools, support, and freedom to succeed. Above all else, we value personal and professional growth, true teamwork and collaboration, and celebrating each other's wins while still driving to achieve even more. We are fun, scrappy, and aren’t afraid to take risks. If this sounds like a team you’d like to be a part of get in touch!

The Director, Acquirer Relationships will be responsible for TouchBistro’s relationships with leading acquirers across the globe. You will be focused on developing these relationships, managing the commercial arrangements, addressing operational issues and defining opportunities that strengthen our overall offering. You will collaborate tightly with our sales, development and product management teams to set the integrated partner roadmap and go to market schedule.

YOUR DAY-TO-DAY

  • Relationship Management: Developing and managing commercial relationships including contract negotiation
  • Operational Execution: Ensure the organization is set up to handle and support new partnership integrations
  • Setting Goals: Establishing both short term and long-term business and development goals (i.e. KPIs) for our partners.
  • Partner Management: Able to hold our partners accountable and comfortable having tough conversations when required
  • Reporting & Reconciliation: Work with cross functional teams to report and reconcile partner activity and financials.

ALL ABOUT YOU

  • Previous SaaS based partnership management.
  • Education: At least 7 years of working experience and undergraduate degree; MBA a plus
  • Project Management: Experience working on projects with multiple stakeholders and the ability to hold all parties accountable both internally and externally.
  • Technical Pragmatism: Ability to truly understand the task at hand what work effort is required to execute both from a development standpoint and operational readiness.
  • Financial Acumen: Ability to build out different commercial models and business cases to support recommended initiatives
  • Global Perspective: Understand the global payments landscape and the relevant partner models that exist within each region.
  • Comfortable with public speaking and working with C-level executives
  • Full proficiency in English is required. Fluency in Spanish an asset.

WHY CHOOSE US?

TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

 

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