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Customer Success Specialist

Do you have a passion for the restaurant industry?  Are you a restaurant professional looking for a little more work-life balance?  If this sounds like you, you’ve come to the right place!  TouchBistro is looking for a Customer Success Specialist to join our outstanding team.  We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!  

The Customer Success Specialist is responsible for developing customer relationships. You strive to understand each client’s business and will provide direction to the customer following the sale. The successful candidate will have restaurant experience, excellent communication skills, ability to work under pressure, and a process driven approach to ensuring an easy, smooth, friendly & efficient onboarding process for our customers. Your goal is to ensure our successful adoption of TouchBistro for each and every customer you onboard.



  • Connect directly with customers to guide them through onboarding with TouchBistro through to launch
  • Conduct Pre-Training assessments to gather relevant restaurant specific information
  • Provide proactive product support & answer customer questions and inquiries
  • Schedule, initiate & conduct full training sessions and follow ups
  • Ensure that customers are fully able to use every aspect of TouchBistro to best suit their needs
  • Respond to customer support requests in a timely manner
  • Coordinate with other Field Technicians and support the team as required



  • 1+ years of recent full service restaurant and/or bar experience with a detailed understanding of POS systems
  • Working knowledge of Apple technology (tablets, iOS, Mac OS)  and understanding of wireless networks
  • Strong software troubleshooting skills
  • Ability to make timely decisions associated with process updates
  • Self-starter who is capable of working both independently with minimal supervision and in a team setting
  • Strong interpersonal and communication (verbal and written) skills
  • Experience using CRMs (and other web-based platforms) to maintain and track customer interactions and accounts is always a plus!



TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?

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