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Restaurant Customer Success Consultant

Do you have a passion for the restaurant industry? Are you looking to join the software industry? If this sounds like you, you’ve come to the right place!  TouchBistro is looking for a Restaurant Success Consultant to join our outstanding team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!  

As a Restaurant Success Consultant you will partner closely with our Sales team to facilitate a smooth transition from the sales cycle to implementation, installation and launch. As a trusted partner to the client you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill customer needs. Your goal is to provide the ultimate customer experience and work to delight our customers during onsite onboarding and beyond. Your level of service excellence will be demonstrated through creating customer advocates and amazing customer satisfaction results.


YOUR DAY-to-DAY

  • Manage the implementation, configuration, training, installation and ensure the customer ‘Goes Live’ with the TouchBistro software and peripheral services in an efficient, scalable, and high quality manner
  • Be solution focused and recommend solutions to our customers as you work with them, anticipate and overcome objections
  • Proactively follow-up on and resolve all customer inquiries in a timely manner to create an exceptional customer experience
  • Build strong partnerships with internal teams (Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations for clients and ensure the voice of the customer is heard
  • Collaborate with Sales in pre-close client meetings to help set implementation expectations as well as understand each client’s business goals
  • Foster relationships with customer as advocates of TouchBistro's positive client experience
  • Live the TouchBistro values every day


ALL ABOUT YOU

  • 2+ years project management or client management experience is an asset
  • Valid driver license
  • Access to reliable personal vehicle
  • Deep knowledge of the restaurant industry
  • Have a high technical aptitude
  • Ability to articulate complex information in an easy to understand way for different audiences
  • Comfortable leading conversations and building quick rapport with all levels of the restaurant team including the owner
  • Ability to appropriately set and reset expectations with stakeholders
  • Past experience presenting in front of groups and facilitating training programs is a huge plus!

 

WHY CHOOSE US?

TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, LA, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?

 

 

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.   
Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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