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Menu Entry Clerk

Do you have a passion for the restaurant industry? Are you a looking to enter into the software industry? If this sounds like you, you’ve come to the right place! TouchBistro is looking for a Menu Entry Clerk to join our outstanding Professional Services team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!  

Our Menu Entry Clerk are responsible for supporting the onboarding process for clients in over 100 different countries! The successful candidate will have restaurant experience, excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to ensuring an easy, smooth, friendly and efficient onboarding process for our clients. The ability to break down and organize client menus in a strategic, efficient way is your key to success. Your contribution to the client’s onboarding is crucial to ensure the client has a smooth transition to TouchBistro. You strive to understand each client’s business and will provide solutions using your industry expertise. You must be able to use critical thinking skills to determine the best solution to satisfy client requests. Your goal is to ensure successful adoption of TouchBistro for each and every client you onboard.

 

YOUR DAY-TO-DAY

  • Collaborate directly with Implementation Specialists to structure and design client menus
  • Review pre-training assessments to gather relevant restaurant specific information
  • Use your professional experience to input restaurant menus and floorplans in the TouchBistro app
  • Proactively pursue a solution-oriented approach to menu creation with special consideration to TouchBistro reporting efficiency
  • Initiate check-in sessions and follow ups with the Implementation Specialist (as required)
  • Implement time sensitive menu adjustments to client specifications (as required)
  • Present recommendations to improve our processes and the client experience
     

ALL ABOUT YOU

  • University Degree or equivalent 
  • 1+ years of full service restaurant and/or bar experience with a detailed understanding of POS systems
  • Working knowledge of Apple technology (iPads, iOS, Mac OS) 
  • Strong software troubleshooting skills
  • Ability to make timely decisions associated with process updates
  • Self-starter who is capable of working both independently with minimal supervision and in a team setting
  • Experience using CRMs (and other web-based platforms) to maintain and track client interactions and accounts is always a plus!

 

WHY CHOOSE US?

TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?

 

 

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.   

Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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