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Customer Care Coordinator

Are you looking for a friendly and collaborative team environment where your problem solving skills are challenged on a daily basis? TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most.

This role is part of the Customer Success team and focuses on customer support, account renewals, and retention. You will engage with our customers to ensure they are optimizing the TouchBistro POS solution for their business. The goal is to build and maintain a strong active customer community, resulting in increased customer retention rates.


YOUR DAY-to-DAY

  • Provide inbound/outbound customer support via phone, email and chat
  • Resolve customer account inquiries (i.e. change of ownership, service downgrades, payment changes, license adjustments, renewals)
  • Partner with internal stakeholders to resolve customer issues (i.e. Hardware, Finance, Installation, Professional Services, Sales)
  • Proactively identify ways to enhance the customer experience and raise the bar on our high standards


ALL ABOUT YOU

  • 2+ years experience in a customer-facing role, ideally with a SaaS company
  • University/College degree 
  • Self-starter with a sense of urgency, proven results and solution-oriented. You must be flexible/adaptable and have a knack for thinking on your feet
  • You easily build rapport with both internal teams and external clients
  • You have exceptional organizational, and communication skills
  • CRM/Salesforce experience is a huge plus! 


WHY CHOOSE US?

TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

At TouchBistro you’ll join a fun, vibrant and rapid growth environment where you’ll work with individuals who share the same values of being passionate, innovative, accountable, collaborative and respectful. We offer great benefits such as stock options, career progression, professional development, volunteer days, health/dental benefits, Friday lunches and more!

So, what do you say? Are you ready to become part of something awesome?

 

 

TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.    
Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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