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Customer Success Specialist

As a Professional Services Specialist and Installer you will partner closely with our sales team to facilitate a smooth transition from the sales cycle to implementation, installation and launch of our customers. As a trusted partner to the client you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill customer needs.

Your goal is to provide the ultimate customer experience and work to delight our customers during onboarding and beyond. Your level of service excellence will be demonstrated through creating referral-generating clients and amazing customer satisfaction results.


  • Manage the implementation, configuration, training, installation to ensure the customer goes live with TouchBistro and peripheral services in an efficient and high quality manner
  • Form strong partnerships with internal teams (Professional Services, Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations for clients and ensure the voice of the customer is heard
  • Lead our customers in the direction of success with thought leadership (be the restaurant POS expert)
  • Encourage customer advocates to help grow our UK footprint


  • 2+ years client management experience
  • Deep knowledge of the restaurant industry
  • Extremely organized and ability to get multiple projects done at once in a fast-paced environment
  • Ability to articulate complex information in an easy to understand way for different audiences
  • Comfortable leading conversations and building quick rapport with all levels of the restaurant team including the owner
  • An overall enthusiasm and desire for constant learning and self-improvement



TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, LA, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?



TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.    
Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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